Philip & Jade Carnaby - Secret Harbour
Dear Sir / Madam
We would like to extend our gratitude and appreciation towards Blueprint and their staff for the exceptional job they did on our house.
When we were initially deciding whether or not to build, many of our friends had problems during construction however one couple we know strongly recommended Blueprint Homes. They testified how fantastic your company was in being solution focused and ensuring amazing communication and customer service.
When we made an appointment with Blueprint, we met Peter Wilson. Peter was amazing and is truly an asset to your company. We had met with other building companies however Peter was the only person who actually asked what we wanted, what we were aiming to do and included us in making our ideas for our home a reality. He was very accommodating in meeting with us at a time that suited us and made us feel very comfortable in approaching him with any questions or changes we wanted to make. Peter was a cut above the rest and (since we had never built before) made us feel secure in our decision to partner with Blueprint for the construction of our new home.
Next we consulted with Candi Costello. She was awesome! She helped us through prestart and was very patient whilst we were making our decisions. Given the overwhelming sea of choices we had to make, her structured and highly organised approach to the prestart process greatly assisted us in making sense of everything and left us feeling very confident in our choices and that nothing was missed. At all points in time, she clearly communicated and explained everything to us, which made a big difference to our overall experience.
Helen Higgins and Nicky MacLeod were the two marvellous ladies that looked after us throughout the building process. They were incredibly prompt in responding to our queries and keeping us informed the entire way through. The continuous communication and updates made us feel as though they were on top of things and were proactively following up on the progress of our home. Both of them were remarkable and are outstanding at their jobs.
Our site supervisor was Nigel (I can’t remember his surname). Nigel was absolutely wonderful. He made himself available to us whenever we needed him and has a high attention to detail. We truly appreciated his efforts in ensuring our home was completed to a high standard – especially how he was proactive in developing a list of potential fixes when completing handover. We believe this showed his integrity, honesty and the strength of his character.
There may be other members of your fabulous staff that we may have missed and we apologise for not mentioning them! All staff members got back to us promptly and the communication throughout the process made us feel continuously reassured about our decision to go with Blueprint. All of the staff that we liaised with were of the highest quality and displayed a strong level of professionalism. We would not hesitate to recommend (and promote) Blueprint at every opportunity we have.
Wishing Blueprint Homes and all of their staff a wonderful and Happy New Year!
Best Wishes and Kindest Regards
P & J Carnaby
31 December 2015